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Example of what
is covered: a customer had spyware removed by
the CompUSA service center in July 2007. The
computer is now infected. This IS covered
under the Quick Computer Services warranty extension
program.
Example of what is covered: a customer had a
hard drive replaced by CompUSA in August 2007 and
now the computer won't boot up. It is
determined by Quick that the new hard drive is bad
also. The labor to install the hard drive and
reinstall windows is covered by the warranty.
The price of the hard drive hardware is NOT covered
under the Quick extended warranty.
Example of what
is NOT covered: a customer had a hard drive
replaced by CompUSA. Now the computer is
infected with a virus. This is not covered
because Virus removal was not paid for or needed by
the customer. |
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Repair Details: All
extended warranty work will be performed at Quick's service
center in Meridian. Onsite services are billed at our
normal rate. Quick Computer Services has three in-shop
repair rates: standard, rush, and dedicated. CompUSA
service warranties will be fixed under the standard rate,
which has a three to five day turnaround. Quick does
reserve the right to bump CompUSA service warranties to the
back of the queue of paying customers.
Note: It is in Quick's best
interest to repair computers timely so customers will come
back a second time. Therefore we plan on repairing
computers as quickly as possibly without affecting our
paying customers.
Documentation: To receive the full warranty service
by Quick customers must have the original paperwork from
CompUSA. Without full documentation, CompUSA customers
may contact the Quick office at 895-0800 to find out what
level of service warranty they qualify for.
Appointment: No
appointment is needed to bring in a computer for warranty
service. Our office is open 8-6 Mon-Fri. Closed
Saturday and Sunday.
CompUSA Tune up Program
Program Overview:
All CompUSA customers who have either had a computer
serviced at the CompUSA service center or purchased a
computer at CompUSA during the past five years are eligible
for a free computer tune up at the Quick Computer Services
Service Center.
Eligibility: All CompUSA customers who have either
purchased a computer at CompUSA or had their computer
serviced at CompUSA between the dates of Jan 1, 2002 and Dec
31 2007 are eligible for the free tune up.
Program Details: All
free tune ups will be handled in the Meridian office.
Onsite appointments are charged at the regular onsite rate.
The free tune up, which is valued at $100, includes the following services:
- Install updated
antivirus and antispyware software
- Install all critical
Windows updates
- Remove junk software
- Clean up the Windows
start up
- Clean out all
temporary files
- Hardware inspection
- Physical machine blow
out
Limitations: The
free tune up will identify but not fix the following
problems:
- Critical Windows
problems
- Spyware or viruses
- Broken Hardware
- Operating System
problems
- Software error
messages
Documentation:
Documentation or proof of purchase is required for a free
tune up. CompUSA customers who do not have sufficient
documentation may contact the Quick office for details on
what level of free service they may receive.
Repair Details: All
tune up work will be performed at Quick's service
center in Meridian. Onsite services are billed at our
normal rate. Quick Computer Services has three in-shop
repair rates: standard, rush, and dedicated. Free tune
ups will be fixed under the standard rate,
which has a three to five day turnaround. Quick does
reserve the right to bump CompUSA tune ups to the
back of the queue of paying customers.
If you have any questions, please contact our office at
895-0800
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FAQ
DOES QUICK HAVE A FINANCIAL
AGREEMENT WITH SYSTEMAX?
No. Quick has no financial agreement with Systemax and will
not be receiving any payments from Systemax for providing
the extended warranty service.
WHO IS PAYING FOR THE
EXTENDED WARRANTY SERVICE?
Quick will be
paying for all the service requests at its own expense. “In
the short term we will lose money on the deal, but in the
long term we will come out way ahead because customers will
continue to come back to our office for future service
requests” says Galloway.
WHY IS QUICK DOING
THIS?
“First, we see this
is as an opportunity to provide a valuable service to the
Treasure Valley. Thousands of individuals and businesses
will qualify for the extended warranty service or a free
computer tune up. Second, providing this extended service
warranty and the free tune up are an excellent way to gain
trust and respect in the community.”
HAS QUICK OFFERED JOBS TO COMPUSA EMPLOYEES?
Yes. Quick
recently informed the CompUSA service manager, Shawn Hemmert,
with information about two technician positions available at
the Quick service center.
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